Here
you will find frequently asked questions regarding
Social Spy's requirements, operation, features,
and troubleshooting.
Requirements
1.
What versions
of Windows will Social Spy run on?
Social Spy works on 32 and 64-bit versions
of Windows NT, XP, 2000x, Vista, 7, and 8.
2. What
versions of Mac OS X will Social Spy
run on?
Social Spy works on Mac OS X 10.5 through 10.9.
3. What
internet connection type/speed is recommended?
Social Spy will work over dialup internet connections, however the faster your
connection's upload speed is, the faster you will be able to receive new screenshots
to your Social Spy account. Most broadband connections can handle Social Spy
uploading new screenshots every 2-3 seconds.
4. Does
Social Spy require a lot of hard drive
space for storage?
No, Social Spy does not store its screenshots locally so you do not need to worry
about Social Spy consuming disk space for storing screenshots.
5. How
fast should my computer be?
Minimum processor speed should be at
least 500mhz, however the faster your
computer is, the faster Social Spy
will be able to capture screenshots
and transmit them without impacting
your computer's performance. Machines
running single 1.5ghz processors should
not have any problems capturing and
transmitting every 2 seconds.
Usage / Features
1. Does
Social Spy capture screenshots of everything?
By default Social Spy is set to capture
screenshots every 10 seconds, regardless
of what the user is doing. Screen capturing
can be fine-tuned to capture only when
certain websites or windows are in use,
or if social networking sites, email and
chat, or other internet activities are
being used.
2. How
fast can Social Spy capture screenshots?
As fast as once per second.
3. Can
Social Spy email me alerts when certain
websites or behaviors occur?
Absolutely - Social Spy can email you whenever certain websites, social networks,
web services, online searches, chat messengers, email clients, or other applications
are used.
4. How
many screenshots can my Social Spy
account store by default?
Social Spy can store 500 screenshots in your web-space before the oldest screenshots
are overwritten with new ones. This limit can be increased in 500 screenshot
increments for one time payments of $9.95
Troubleshooting
1. Social
Spy is monitoring, but nothing is appearing
in my Social Spy account
If you are not receiving updates to your
Social Spy account please verify the following:
- Your internet connection is enabled
and active
- Social Spy's screenshot capturing is
set to capture activities that are being
performed on the computer (i.e.: If you
have it set to capture only social networking
activity, but social networking sites
are not being used, then screenshots
will not be captured and transmitted)
- You have not changed your Social Spy
password since configuring Social Spy's
account settings in the Social Spy software
- Your firewall is allowing Social Spy
to connect to social-spy.com on port
80
2. How
can I exclude Social Spy from my
antivirus?
To exclude Social Spy set your antivirus
to ignore the Social Spy installation
folder, as well as the file sspimg.dll
in your Windows folder.
3. Social
Spy displays a window that states
it is monitoring the computer whenever
it starts.
If you do not want the splash warning
to display uncheck the splash warning
display option in Social Spy's general
options.
4. Social
Spy is not sending email alerts
Please verify all of the points mentioned
in Question 1 above. If you are positive
activities are occurring that should
trigger the email alerts then double-check
your spam filters on your email account
to ensure that the alert emails are
not being blocked by your email provider,
or flagged as spam.
5. Social
Spy does not start when I turn my
computer on
Please verify that you have one of the 'load on Windows startup' options enabled
in Social Spy's general settings.
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